Privacy Policy

1. Who we are

Hawk Pest and Wildlife Management provides professional pest control, wildlife management, bird control, proofing, cleaning, inspection, survey and related services.

For the purposes of UK data protection law, Hawk is the controller of personal information where we determine why and how that information is processed.

You can contact us about this Privacy Policy or the way your information is handled using the details at the end of this policy.

2. Personal information we collect

The personal information we collect depends on how you interact with us and which services you request.

Information you provide may include your name, business or organisation name, telephone number, email address, site address or postcode, details of the pest or wildlife issue, messages and correspondence, appointment information and other information reasonably required to understand or deliver the requested service.

Where relevant to a job, we may also hold quotations, invoices, service reports, treatment records, inspection notes, photographs of a site or pest issue, proofing recommendations and records of communications with you.

3. How we collect information

We usually receive personal information directly from you when you complete a website form, telephone us, send an email, request a quotation, arrange an appointment or engage us to provide services.

Information may also be provided by someone acting on your behalf, such as a landlord, tenant, managing agent, employer, contractor or another organisation responsible for the Site.

Our website and supporting systems may also generate technical information such as IP addresses, browser and device information, security logs, page requests, dates and times of access and cookie preferences.

4. How we use your information

We use personal information where reasonably necessary to operate Hawk and provide our services.

5. Our lawful bases for processing

UK data protection law requires us to have a valid lawful basis for processing personal information. The basis we rely on depends on the purpose and circumstances.

6. Enquiries, quotations and services

When you contact Hawk, we use the information you provide to understand your enquiry, communicate with you and, where appropriate, prepare a quotation or arrange an assessment.

If you become a customer, we may create and maintain a service record containing your contact details, Site information, job history, treatment or management notes, recommendations, appointments, quotations, invoices and related correspondence.

We may retain information about previous work where this helps us safely and effectively provide future visits, respond to questions, demonstrate work completed or deal with complaints, claims or regulatory requirements.

7. Website and technical information

When you use our website, our hosting, security and technical systems may process information needed to serve pages, maintain website security, diagnose errors and protect the website against misuse.

This may include IP address, browser type, device information, requested pages, timestamps and technical logs.

Where we use analytics or other non-essential technologies, they are handled in accordance with the applicable cookie and electronic communications rules.

8. Cookies and similar technologies

Our website may use cookies and similar technologies for functions such as security, remembering preferences, measuring website performance or providing other website functionality.

Some technologies may be necessary for the website to operate. Other technologies may require consent or may be subject to an applicable exemption under UK electronic communications law.

Details of the technologies actually used on this website, their purposes, providers, duration and available controls are provided separately in our Cookie Policy.

Where consent is required, you can change or withdraw your choice using the cookie controls made available on the website.

9. Who we may share information with

We do not sell personal information.

We may share information with trusted organisations that help us operate our business or deliver services where there is a legitimate and lawful reason to do so.

This can include website hosting and IT providers, email and communications providers, payment or accounting service providers, professional advisers, insurers, authorised contractors or service partners where relevant to a job, and public authorities or regulators where disclosure is required by law.

Service providers handling information on our behalf are expected to use it only for the permitted purpose and to apply appropriate protection.

10. International transfers

Some technology or service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that a lawful transfer mechanism and suitable safeguards are in place where required.

Depending on the destination and provider, this may include reliance on UK adequacy regulations or appropriate contractual safeguards recognised under UK data protection law.

11. How long we keep your information

We do not keep personal information indefinitely. We retain information for as long as reasonably necessary for the purpose for which it was collected and to meet legitimate operational, contractual, legal, tax, insurance and dispute-resolution requirements.

When deciding how long to retain information, we consider the type and sensitivity of the information, why we need it, whether the purpose can be achieved in another way and any applicable legal or contractual requirements.

Information that is no longer required will be deleted, anonymised or otherwise securely disposed of in accordance with our retention practices.

12. Your data protection rights

Depending on the circumstances and the lawful basis being used, UK data protection law may give you rights in relation to your personal information.

Some rights are subject to conditions and exemptions. Exercising a right does not necessarily mean that all information must immediately be deleted or that every request must be accepted.

13. Marketing communications

Providing your details for an enquiry does not by itself mean that you should expect to be added automatically to unrelated marketing communications.

Where we send electronic marketing, we will do so only where permitted by applicable data protection and electronic communications law.

You can ask us to stop sending direct marketing at any time. We may retain limited information on a suppression record so that we can respect that preference in the future.

14. How we protect your information

We take reasonable technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, unauthorised disclosure or access.

Measures may include appropriate access controls, secure systems and accounts, software and infrastructure maintenance, appropriate authentication, backups and limiting access to information to people who need it for legitimate business purposes.

No internet, email or storage system can be guaranteed to be completely secure, but we review our arrangements and take proportionate steps based on the nature of the information and associated risks.

15. Data protection complaints

If you have a concern about how we have collected, used, stored or shared your personal information, please contact us using the details below and clearly identify that your enquiry is a data protection complaint.

We will provide a clear route for complaints, acknowledge a data protection complaint within the period required by applicable law, investigate it appropriately and communicate the outcome without undue delay.

You also have the right to raise a complaint with the Information Commissioner’s Office, the UK supervisory authority for data protection.

We would appreciate the opportunity to understand and address your concern directly, but this does not affect your right to contact the ICO.

16. Changes to this Privacy Policy

We may update this Privacy Policy where our services, systems, suppliers, legal obligations or data processing activities change.

The latest version will be published on this website and the “Last updated” date at the top of the policy will be amended when material changes are made.

17. Contact us

If you have a question about this Privacy Policy, want to exercise a data protection right or wish to make a privacy complaint, contact:

This policy should be read alongside our Cookie Policy and Terms & Conditions.